Question 1

Is 365 Scriptcare a pharmacy?

Accepted Answer

No, we are not a pharmacy. We are a prescription referral service that connects customers with licensed pharmacies in Canada and around the world.

Question 2

Important Advisory Regarding all brand name mediation Ozempic orders

Accepted Answer

All international orders for Ozempic will be substituted with a Canadian source and shipped from Canada should stock be available at the time of preparing your order.

Question 3

How long does it take to receive my order?

Accepted Answer

The estimated time of arrival (ETA) for all orders is 7-10 business days. Please note that shipping times may vary depending on the destination and the shipping carrier.If the medication is being shipped from a foreign supplier, it could take up to four to six weeks to arrive.

Question 4

Do you price match?

Accepted Answer

Yes, we do offer price matching. If you find a lower price for your medication from a competing online pharmacy, we will match their price.

Due to limited supplies of Ozempic internationally no price matches will be done at this time for this particular medication.

Question 5

How many postage stamps do I use when mailing?

Accepted Answer

We recommend using Xpress Post through Canada Post for all medication shipments. The amount of postage required will depend on the weight and size of your package.

Question 6

How do I submit my prescription?

Accepted Answer

Email, fax, or upload your prescription.(s). Fax 1-888-338-6690. Email info@365scriptcare.com. Please allow 1-3 business days to add your prescription to your profile. Orders are processed in 3 business days. Copy before mailing. This will prevent order delays. Please submit the paper prescription. If not, future orders may not ship.

If your doctor faxes the prescription to us, you don’t need to mail it.

Your order will be held until we receive your prescription and payment. Prescription copies can process orders. If you mail your prescription, your order will be held until it arrives. Please cooperate.

Question 7

Do I need a prescription?

Accepted Answer

Yes, all prescription medications require a valid prescription from a licensed healthcare provider.

Question 8

Where are we shipping to at this time?

Accepted Answer

We currently ship to Australia, the United States, and the United Kingdom. Please contact us for more information about shipping to your specific location.

Question 9

Do I need a prescription from my country of residence?

Accepted Answer

Yes, you will need a valid prescription from a licensed healthcare provider in your country of residence.

Question 10

How much medication can you supply at once?

Accepted Answer

Our affiliated pharmacies can provide you with up to a three-month supply of your medication at one time. We will store your prescription in your account until you are ready to refill it with us again.

Question 11

Can I cancel my order once it has been submitted?

Accepted Answer

If your order has not yet been shipped, you may be able to cancel it. Please contact us as soon as possible if you wish to cancel your order.

Question 12

What is your policy regarding shipping multiple medications in one order?

Accepted Answer

In most cases, our contracted pharmacies will send your medications together in a single shipment. They may divide your order and ship the medication separately if it is going to be delayed. Because of this, you might see multiple charges on your credit card statement. However, the final price won’t be more than what you paid for your initial order. Without your permission, we will not divide your order.

Your medications may arrive separately if we are sourcing them from more than one of our contracted pharmacies.

Question 13

Will you ship any prescription medications?

Accepted Answer

We only ship medications that are legal and safe to ship. No tranquilizers or opiate-based medications can be shipped from the pharmacies we work with because they are considered narcotics and controlled substances. 365 Script Care can refuse to fill prescriptions if they have reason to believe the drugs will be abused.

Question 14

What is Generic vs Branded Medication?

Accepted Answer

Generic medications are chemically identical to brand-name medications, but they are typically much less expensive. They are approved by regulatory agencies and are subject to the same quality and safety standards as brand-name medications.

Question 15

Why do the pills I received look different than the ones I get from my local pharmacy?

Accepted Answer

Generic medications may look different than the brand-name medications, but they have the same active ingredients and are just as safe and effective. This is because different manufacturers may use different formulations or fillers in their medications.

Question 16

I am on 5 different medications, and you don't seem to list them all, can you ship them?

Accepted Answer

Our affiliated pharmacies may not carry all medications due to fluctuations in the pharmaceuticals market. You can ask our Product And Pricing team to find the medication you need if you can’t find it on our site. Our suppliers’ response time is typically between five and seven business days. Creating a basic profile is necessary in order to make a request to our suppliers about your medications. Please be aware that we do not sell any type of controlled substances.

Question 17

Is it safe to use my credit card?

Accepted Answer

Yes, we use the latest encryption technology to ensure the safety and security of your credit card information. Your privacy and security are our top priorities.

Question 18

Where else do you ship aside from the United States?

Accepted Answer

We serve the entire United States, even Alaska and Hawaii.Shipping costs are as follows: $14.99 for non-insulin medications and $29.99 for insulin medications.

Question 19

What guarantee do you offer to ensure I receive my order?

Accepted Answer

We guarantee the quality and authenticity of all medications we supply. If you do not receive your order within the estimated time of arrival (ETA), please contact us and we will do our best to resolve the issue.

Question 20

Will you accept returns?

Accepted Answer

Unfortunately, even if the bottle is unopened, our affiliated pharmacies cannot accept the return of prescription drugs due to legal restrictions. Don’t hesitate to call our toll-free number or start a live chat with a customer service rep if you’re having problems with your medication.

Question 21

Will you accept my insurance?

Accepted Answer

We do not currently subscribe to any prescription drug coverage programs through health insurance or pharmacy benefit managers. Customers can file insurance claims with us, but only after receiving medical expense reports from us.

Question 22

How do your promotional codes work?

Accepted Answer

At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. However, we are able to provide customers with medical expense reports to make insurance claims.

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