Frequently Asked Questions

No, we are not a pharmacy. We are a prescription referral service that connects customers with licensed pharmacies in Canada and around the world.

All international orders for Ozempic will be substituted with a Canadian source and shipped from Canada should stock be available at the time of preparing your order.

The estimated time of arrival (ETA) for all orders is 7-10 business days. Please note that shipping times may vary depending on the destination and the shipping carrier.If the medication is being shipped from a foreign supplier, it could take up to four to six weeks to arrive.

Yes, we do offer price matching. If you find a lower price for your medication from a competing online pharmacy, we will match their price.

Due to limited supplies of Ozempic internationally no price matches will be done at this time for this particular medication.

We recommend using Xpress Post through Canada Post for all medication shipments. The amount of postage required will depend on the weight and size of your package.

Email, fax, or upload your prescription.(s). Fax 1-888-338-6690. Email info@365scriptcare.com. Please allow 1-3 business days to add your prescription to your profile. Orders are processed in 3 business days. Copy before mailing. This will prevent order delays. Please submit the paper prescription. If not, future orders may not ship.

If your doctor faxes the prescription to us, you don’t need to mail it.

Your order will be held until we receive your prescription and payment. Prescription copies can process orders. If you mail your prescription, your order will be held until it arrives. Please cooperate.

Yes, all prescription medications require a valid prescription from a licensed healthcare provider.

We currently ship to Australia, the United States, and the United Kingdom. Please contact us for more information about shipping to your specific location.

Yes, you will need a valid prescription from a licensed healthcare provider in your country of residence.

Our affiliated pharmacies can provide you with up to a three-month supply of your medication at one time. We will store your prescription in your account until you are ready to refill it with us again.

If your order has not yet been shipped, you may be able to cancel it. Please contact us as soon as possible if you wish to cancel your order.

In most cases, our contracted pharmacies will send your medications together in a single shipment. They may divide your order and ship the medication separately if it is going to be delayed. Because of this, you might see multiple charges on your credit card statement. However, the final price won’t be more than what you paid for your initial order. Without your permission, we will not divide your order.

Your medications may arrive separately if we are sourcing them from more than one of our contracted pharmacies.

We only ship medications that are legal and safe to ship. No tranquilizers or opiate-based medications can be shipped from the pharmacies we work with because they are considered narcotics and controlled substances. 365 Script Care can refuse to fill prescriptions if they have reason to believe the drugs will be abused.

Generic medications are chemically identical to brand-name medications, but they are typically much less expensive. They are approved by regulatory agencies and are subject to the same quality and safety standards as brand-name medications.

Generic medications may look different than the brand-name medications, but they have the same active ingredients and are just as safe and effective. This is because different manufacturers may use different formulations or fillers in their medications.

Our affiliated pharmacies may not carry all medications due to fluctuations in the pharmaceuticals market. You can ask our Product And Pricing team to find the medication you need if you can’t find it on our site. Our suppliers’ response time is typically between five and seven business days. Creating a basic profile is necessary in order to make a request to our suppliers about your medications. Please be aware that we do not sell any type of controlled substances.

Yes, we use the latest encryption technology to ensure the safety and security of your credit card information. Your privacy and security are our top priorities.

We serve the entire United States, even Alaska and Hawaii.Shipping costs are as follows: $14.99 for non-insulin medications and $29.99 for insulin medications.

We guarantee the quality and authenticity of all medications we supply. If you do not receive your order within the estimated time of arrival (ETA), please contact us and we will do our best to resolve the issue.

Unfortunately, even if the bottle is unopened, our affiliated pharmacies cannot accept the return of prescription drugs due to legal restrictions. Don’t hesitate to call our toll-free number or start a live chat with a customer service rep if you’re having problems with your medication.

We do not currently subscribe to any prescription drug coverage programs through health insurance or pharmacy benefit managers. Customers can file insurance claims with us, but only after receiving medical expense reports from us.

At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. However, we are able to provide customers with medical expense reports to make insurance claims.